Refund policy

HaruGlow Shipping Policy

Last updated: August 2026

Free Shipping We offer free standard shipping on all orders to the United States, Canada, and Europe. No minimum order value required.

Estimated Delivery Times

  • United States: 7–15 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.

Order Processing Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Duties International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Lost or Delayed Packages If your package has not arrived within 20 business days of your order date, please contact us at support@haruglow.com and we will investigate with the carrier.

2. 🔄 Refund & Returns Policy

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HaruGlow Refund & Returns Policy

Last updated: August 2026

Our Commitment We want you to love your HaruGlow products. If you are not completely satisfied with your purchase, we're here to help.

Returns We accept return requests within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase is required.

Due to the nature of skincare products, we cannot accept returns on opened or used items for hygiene and safety reasons.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If you received a damaged or defective product, please contact us within 48 hours of delivery at info@haruglow.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

  • Opened or used skincare products
  • Gift cards
  • Items marked as final sale

How to Initiate a Return Email us at support@haruglow.com with your order number and reason for return. We will provide return instructions within 2 business days.